Coronavirus (COVID-19)

Important information about the coronavirus (COVID-19)

Due to the ongoing spread of coronavirus, we are making changes to the appointments system with immediate effect. This to protect YOU – our patients, and our staff.

1. All patients requesting assessment by a GP, after having attempted self-care measures and consulted their pharmacist should call the surgery to explain your problem. We will no longer be booking appointments face to face at reception. Your case will be triaged by a doctor or nurse , and if necessary, a clinician will phone you back the same day for assessment and advice, or offer you a face to face appointment at the surgery.

2. We are suspending the ability (whether online or by phone) to make face to face appointments in advance with a doctor or nurse, unless your problem has been triaged as above. After having assessed your case, if the doctor or Nurse feels a follow-up appointment is required, they will make one for you.

Frequently asked questions (FAQ)

Why are you making these changes?

The national advice is for anyone who suspects they may be at risk of coronavirus to stay at home, complete the online coronavirus advice tool ( or call 111.

*Despite this advice, some of these patients are still coming to the surgery, putting all other patients and our staff at risk.
The UK government has asked GP practices to triage all face to face appointments over the phone first to minimise the risk of spreading the infection.

I want to see a doctor, what should I do?

Call the surgery to explain your problem. The doctor will review your concern and decide the most appropriate action – either by speaking to you on the phone, or offering you a face to face appointment.

What should I do if I am ill? Or if a family member is ill?

If you or a family member have an emergency health problem such as signs of a heart attack, stroke, severe difficulty breathing, heavy bleeding that won’t stop or severe injuries then call 999 or go to A&E. For children, this includes severe drowsiness, severe infections, a first fit, or swallowing something they should not have.

For anything else, review the NHS Choices self-help website, speak to your local pharmacist for advice or call NHS 111 which is available 24/7 for advice too. If you feel you need advice or treatment from your GP, see point 1 above –call the surgery.

What will happen if I just turn up at the surgery?

If you turn up in person at the surgery without a pre-booked appointment that has been triaged, you will be asked to go home and referred to point 1 above.

What about home visits?

For patients that are truly housebound and cannot come to the surgery, a Clinician will phone first to understand the problem, and visit if required.

Appointments at the Surgery

If you have been triaged by a Doctor or Nurse over the telephone, you may be asked to come to be seen in person at the Surgery. We are only allowing 1 patient in at a time and we would ask that you come alone whenever possible. The Clinician will be wearing full PPE and we ask that you please wear a face covering when attending your appointment.

Isolation Notes

A digital isolation note is now available to provide patients with evidence for their employers that they have been advised to self-isolate due to coronavirus, either because they have symptoms or they live with someone with symptoms, and so cannot work. After answering a few questions, an isolation note will be emailed to the user. Access the notes via the NHS website and NHS 111 online

Please note the Surgery will not be providing any letters for Employers or Schools with regard to Employees or Children refraining from or returning to work or school. Employees need to have a discussion with their Employer regarding their employment. Any patient who has been advised to shield, will have received a Shielding letter and this can be given to employers/schools if necessary.


Click below for advice and guidance from the Royal College for Paediatrics and Child Health for parents if their child becomes unwell during the Covid-19 pandemic.

We have worked together with Mid and South Essex Hospital trust to develop a video explaining why it’s still important to bring your child to hospital or to see a GP if they are unwell,1039,KU6R7,3IHO,1

Public Health England have provided some guidance on looking after mental health and wellbeing during the COVID-19 pandemic

If you feel distressed, anxious or low in response to the COVID-19 outbreak, Every Mind Matters has resources on mental wellbeing; NHS.UK has information on stress, anxiety, depression, and wellbeing, and where to get urgent or emergency help for mental health needs.

The Government has provided advice on employment and financial support on their website:

Your Covid Recovery is a new NHS website designed to help people recover from the long-term effects of COVID-19 and support them to manage their recovery. It includes information from rehabilitation experts about how to manage ongoing symptoms and health needs at home, and signposts to sources of support

Government Support
The government have launched a new website for patients to use in finding out what help they can get if affected by coronavirus. This service is available to all patients who are seeking advice and guidance on the topics such as:

feeling unsafe
going in to work
paying bills or being unemployed
getting food
having somewhere to live
mental health and wellbeing
Covid-19 adult social care action plan

The government have published the adult social care action plan on how they will support the adult social care sector in England throughout the coronavirus outbreak.

Remember, it is vital that if you suspect you may have been exposed to coronavirus, you stay at home and call 111. If you are asked questions about your travel history, it is vital that you answer truthfully. This is to protect yourselves, the public and all our healthcare staff.

The NHS in England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of coronavirus infection can be found on

NHS 111 has an ONLINE coronavirus service that can tell you if you need medical help and advise you what to do. Please DO NOT CALL 111 as they are experiencing very high call volumes

COVID-19 and time to pay HMRC
The dedicated HMRC helpline for businesses and self-employed individuals who have difficulty with paying their tax due to COVID-19 promised at Budget 2020 is now in operation. The number of the helpline is 0800 0159 559.

The helpline can assist with:

setting up a time to pay arrangement,
suspending debt collection proceedings, and
cancelling late payment penalties and (unusually) interest.

This practice is supporting vital coronavirus (COVID-19) planning and research by sharing your data with NHS Digital. For more information about this see:

We thank you for your patience and understanding during this time. We are working hard to protect our patients and staff whilst always striving to provide high quality care.

The aim of this practice is to offer our patients a high standard of professional care, and quality of service at all times.

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 13th July 2020.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.


85 Hart Road,
SS7 3PR.

Tel: 01268 757981
Fax: 01268 795605

Our Doctors Surgery in Thundersley

Location & Contact

85 Hart Road,
SS7 3PR.

Tel: 01268 757981
Fax: 01268 795605

Opening Hours

8:00am – 1:00pm and 2:00 – 6:30pm

8:00am -1:00pm and 2:00 – 6:30pm

Wednesday – Friday
8:00am – 1:00pm and 2:00 – 6:30pm

Reception is closed between 1pm and 2pm Monday to Friday.
Reception is also closed Thursday afternoon.
Patients are still able to phone the surgery at these times to book appointments.